Houston, Texas
1.7K views 81 comments
Not resolved

I was a Direct TV Customer for over 6 years.Having issues with the receivers they sent me, they sent me a leased machine.

What I did not know at the time and never agreed to was that when they sent me the leased machine, they also put me in a two year contract. About a month or two getting the new machine, I cancelled my service because I was still having machine issues. About a month later I get a $300+ charge to my bank account. I ask why they changed me and it was for a early cancellation fee on my contract.

I said I never signed a new contract and that I had been a customer since 2002 and should not have a contract. I challenged them to show me where I verbally or signed a new contract.

They just said they would not refund me my money.

I am hitting all the complaint boards and BBB and considering spending the money on a small claims suit.

Review about: Contract.

Review #115156 is a subjective opinion of a user.

PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not specified / $320
Preferred solution Not specified

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Jim Jackson
Austin, Texas, United States #1146720
I have the same thing. 8 years as a customer and they hit me with a 247.00 fee because i had them come out and replace a piece of faulty equipment and an up grade they offered at the same time automatically set me into another 2 year contract. I disputed the charge to my bank and my bank reversed the charge. I now have some *** from another country calling me trying to collect the so called debt. I have talked to a lawyer and he is sending them a letter but tells me they do this all the time.
Unbelieveable 2312
#859673
I had Dtv for about the same time of 6 yrs and i called and spoke to a person on the phone to tell them i was having.to move and could not take it with me.They said just pay your last bill so i did.Now i have a collection on my credit report of over 1.000 dollars i just found out.These large not all of them but alot can do what ever they want.At first its yes sir or mam we can do this or that.But when get it then its pay your bill and shut up.
JustSaying...
#556682
the previous comment was for S ....sbritt11..DirectTV purpously sends out receivers that they know will not last so the customer will have to order new ones and therefore add 2 yrs to their contracts or renew their contracts for 2 yrs.You can file complaints with the BBB,FTC and Attorney General online.you can also talk to your bank and ask if you can dispute the charges some banks will let you do this, if they do and the money is returned you may need to close the account and open a new one with new #
JustSaying...
#556676
If DTV placed a charge on your credit card,you have the right to dispute this amount with your cc.your cc must return the money to your account pending their decision at which time the charge may be reapplied.To avoid this you might be able close the cc account once the money is returned but there is no guarantee they won't recharge.It will most likely go on your credit but you can place your own post of explination on your file as well,this will undermine anything DTV says.
S
#556603
Direct TV hit my bank account too. Luckily they didn't get very much and they won't get another dime. I reported them to the BBB but they talked their way around that. They told the BBB that on the final bill it states that within two week they will charge the total amount to whatever credit card they have on file. What they failed to tell the BBB is that they charged my card two weeks prior to even sending out the final bill. Sounds like something I can take to court and fight if necessary. And on top of all of that, my name wasn't even on the account and it was my credit card that they charged because it was used to make one payment on the account. They are the most unethical company I have ever encountered and I'm just waiting for they day they decide to take this account to court...they will never do that, they don't have time for it. And if it is ever put on the person's credit it can be fought and won with the right attorney.
dissatisfied with Direct TV
#553751
We are going to cancel, even though we have to pay a cancelation fee. We will still save money in the long run.
Avoid Direct TV
#528230
Worst customer service over. My choice is $400 in early termination fees or $237 to "move" the service. What a rip off all the way around. Go with another provider if available. Unfortunately my apartment doesn't give us a choice - probably getting kick backs from Direct.
Art
#526252
they SCREWED me royally as well. They came to my house and installed a satellite in my yard (the only spot that would get a signal) and once spring came, the signal has gotten NILL. After many hours on the phone, I have decided to cancel credit card on file with them. THe tech told me that I had to upgrade to HD..Fat Chance since I don't want higher bills and install charges. He also told me that they would wave the fees for upgrade since it is THEIR fault he installed it there. THey suck badddd. I cannot believe the hours of time that I spend on the phone with them. No wonder it takes so long to get a person. This STILL has not been resolved. I want them to put it in writing that they will NOT charge me a termination fee for cancel (because of line of sight), but they refuse. I may end up [aying the fee just to dump them
D
#525421
I would tell everyone to read your contract when you sign it. All of your complaints are in there. It is stated clearly, you just have to read.
Spread News
#498972
IF YOU ARE IN CONTRACT WITH DIRECTV JUST TELL THEM YOU ARE IN THE MILITARY AND IS ABOUT TO DEPLOY THEY WILL EASILY LET YOU OUT OF COMMITMENT NO PROBLEM NO EXPLANATION. IF YOU WANT NEW CUSTOMER DEAL JUST CANCEL YOUR SERVICE AND CALL BACK THE NEXT DAY BEFORE YOU SEND BACK YOUR EQUIPMENT AND YOU WOULD QUALIFY AS A RETURNING CUSTOMER WITH NEW CUSTOMER OFFERS. IF YOU NEED ADVANCED EQUIPMENT HD DVR JUST MOVE YOUR SERVICE FROM YOUR CURRENT ADDRESS TO YOUR CURRENT ADDRESS FOR FREE JUST SAY YOU WILL CANCELL IF ANY COST IF THREATEN WITH COMMITMENT TELL THEM YOU IN MILITARY. I HATE DIRECTV AS A COMPANY THEY WILL *** OVER YOU JUST AS THE REST SO *** OVER THEM,

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