Called direct tv tonight to discuss faulty equipment problems I have been having, they have sent out (2) used boxes to resolve problems with remote not working properly. I explained that I was not happy with the way this was handled, I was offered to have technican come out and "look" at the problem.
They would not offer a new piece of equipment which I requested. Tech "Brandon 100-595-309" was very impolite and condesending on the phone, repeated (3) times that I had a "valid" termination fee to pay and it was just company policy to always charge termination fees even though I explained again I felt they should waive fee in exchange for my being so dis-satisfied with the equipment. After being talked to like a child for a few minutes more with Brandon, I requested to speak with a senior service tech, Brandon would not let me transfer to senior service tech until I gave him a "valid" reason for the request. After I convinced him to transfer me, he kept me on hold for 20min while he discussed the call with the next person.
Here's where it gets interesting, "Ashley 100-588-535" who is aparently a senior floor service advisor was even worse than Brandon. Again with the hearing (3) times about the valid termination fee after being told that I was one unhappy customer. Courtesy and professionalism are missing at Direct TV. Never again will they have me as a customer.
10 yrs of never missing a payment and they have to squeeze the last drop out of the account for a measly 120 bucks.
I would have left feeling they treated me fairly if they had made this one consession. Instead , they have treated me in a dis-respectful tone, left me to feel cheated and will always have negative words to speak of Direct TV to anyone who asks.
Product or Service Mentioned: Directv Remote.
Monetary Loss: $120.