Directv - Direct TV employees honored me a 1 year contract, now they have charged me a $200 cancellation fee!
Because I could no longer have rabbit ear antennas, I had to get cable! DirectTv looked like the best price, so I called to sign up for one year.
I even had the customer service person add up my total bill, (which came to $420 for one year) When the technician came out, he gave me an agreement form to sign. I read it and told him I can't do this because I signed up for a year. The technician ended up calling his work to confirm if I could sign up for a year. They approved of me signing for a year as long as I marked off the 18-24 months and put in a 12 with my initials.
So...I called a year later to find out where to send my cable stuff and they said no you have to have it for 24 months or you'll be charged a $200 cancellation fee. If I didn't get the DVR it would be a 18 month contract...You learn new information when you cancel. I even wrote down everything they said when I signed up. I explained to them that two of their employees ok'd it with me upon installing, otherwise I would have sent the tech out of my house.
I told customer service that I only signed up for a year because I was moving out of country for missionary work and they still said, "Only Military can cancel so, sorry is there anything else I can help you with"? I have written two letters, made 5 phone calls (which took many hours of my time), I filled out their service summary (10 min process), and Im still stuck with $200 that I did not allow them to charge. I decided to look up some reviews and NOW i see that Im not the only one in this situation! THINK TWICE BEFORE YOU SIGN UP!
ABSOLUTELY BAD CUSTOMER SERVICE AFTER YOU SIGN UP!!! I even got an email stating "we can help you with that $200 by putting it towards another year contract"!
It seems to me that they are having lots of problems and they can't afford to take care of customers, knowing their losing money!
**I read another review that mentioned she would drive to Colorado or deal with the corporate # she found to a higher department 1-310-964-5000.
Product or Service Mentioned: Directv Tv Service.