after having problems with direct tv, I decided to go on their face book page. hundreds of complaints against this company and none of them on their facebook site.
I found out the reason for this is that if you post anything negative, they delete it as part of thier facebook terms. I know that other companies who are involved in social media welcome thier customers praises as well as complaints, with the exception of direct tv that would like everyone to think that dealing with them makes you feel all warm and fuzzy.
BEWARE OF COMPANIES WHO DELETE COMPLAINTS FROM THIER SOCIAL NETWORK SITE. They should be ashamed