On 6/13 I contacted Direct TV about obtaining service, I spoke to a
representative and was told if I am not satisfied I have 30 days to cancel so
with that I went ahead and give him my C C information, I also informed him that
i am only useing that card for that one time payment, in return he asured me
that the card will not be keep on file. He asked me what kind of TV I have I
told him I have HD TV's .On or about 6/15 a technician came and install a Direct
TV box, I was not at home that day so was unable to give approveal or any
authorization of service. When i returned home from work i noticed that they
sent the wrong equipment. I was given a regular box and not an HD box even
though i inform them that i have HD TV's. They sent me the wrong box. I was
told that i will have to pay $199.00 plus tax for an HD box. As a result of this
i became very upset. Why was I not told that before? Had i known that up front
i would not have obtained the service of Direct TV. At his point i requested my
service be cancelled. I was told i had to pay a cancellation fee of 450.00
keep in mind I sighned no authorization for service also Direct TV breached the
agreement by giving me the wrong box. I contacted Direct TV on 6/20 to resolve
the problum i was given the run around.I called on 7/12 spoke to two
representative names Jane & Triston explaining my situation there only responce
was i have to pay the cancelation fee of 450.00. If not paid in 20 days it ill
be sent to collections.
Review about: Directv Tv Service.
Monetary Loss: $450.