We had a DVR box with went out (nothing but snow on the screen), so I phoned tech support at Direct TV. My intention was to just purchase a new DVR box, but the support person said they wouldn't do that as they had to "review" my account.
Now, we have been loyal, good customers for over 6 years... always prompt with payments and even accepted a few of their promotions. So what does reviewing my account have to do with replacing a DVR box? I accepted the support person's answer and believed her when she said that they would be phoning me back within 2 hours.
I had to call them back in almost 3 hours. The agent gave me another run around and said they would call me back in 30 minutes. I called them back in another hour. 3 agents later, and nothing is done.
All I wanted was a new box???
I'm phoning back to cancel my account. Horrible service!!!