Not resolved
3.2
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
0 comments

December 2016 my wife switched our payment method from debit card to checking account.She made a mistake by one digit on the checking account number and all *** broke loose.

We have been a loyal customer for 7 years without missing a payment. Because of this mistake our service was shut off with no notice. I got online and signed into my account and paid the balance and was told the service would be restored. I was then told to dial another number to aid in having the service restored and was told since I paid with my checking account that it would be 14 days until my service would be restored.

I then asked what would it take to get my service restored that night and was told if I pay by debit card they would turn it back on. Now, keep in mind that a debit card is a checking card, no money in checking account and card is no good. So, I paid again the second time using the debit card and then took another hour on the phone getting the service restored. I was also told that since my wife had made a mistake on the account number, we now was on restriction for 6 months for paying by check.

Really ?? My debit card is a checking card! They said I was a 5 star customer but I was made to feel like a criminal for a simple mistake. 2 hours on the phone and nearly 900.00 paid just to have my service restored.

Now waiting on a refund for the payment I made online by check after being told I was on 6 month probation for using checking account. If a 5 star customer gets this kind of treatment I can only imagine how a 3 star customer gets treated.

I am now looking into Dish or Time Warner.Maybe they would treat a 5 star customer like a valued customer.

Reason of review: Poor customer service.

Monetary Loss: $477.

Preferred solution: Full refund.

Had an Experience with Directv?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like