I just got off the phone with Direct TV to see why my bill was being charged for a promotional package that I had called to cancel last month!Upon speaking with a rep last month, I told her that I wanted to cancel the NFL package before I would get charged and have been keeping track of how long that promotion was going for.
She told me not to cancel until March, which would be the end of the promotion. Thinking that they know what they are talking about, I didn't because she told me to take advantage of the FREE package. Looking at my bill this month, low and behold, I was charged for the package! I called to inquire about this and the rep told me that the subscription could not be cancelled once it has started and that I will still be billed for the package even if the NFL season has ended!
I had asked the rep if there was another number I can call when I find the previous rep's name who misinformed me and the time and date that I called because it's supposed to be recorded. He said that there's nothing he can do about it and I cannot be refunded even if it was on their end to misinform me when I was trying to be responsible and wanted to cancel on time. Plus, their moving special really isn't so special. That is how I got screwed up with the promotional package in the first place.
I had to move again within 3 months and called to see if a tech can come and transfer the satellite to my new unit, which was the next building down.They were going to charge me $200 even if I had the satellite and the wires!