Let me first say I am happy with Direct TV reception and selection. That aside the third party they employ to install and service the units is another matter.
Now we have 2 units in the main residence and wanted to add a third unit in our garage apartment. I paid Direct TV $177.00 for this third unit which I thought was far to much but did. I told Direct TV this unit would be installed in the garage apartment BEHIND THE MAIN RESIDENCE , The installer did come by and knocked on my door but I did not hear him, so he left. Did he try to contact the man who was waiting in his garage apartment NO!!!
They did call me on my satellite phone which is connected to my computer which was off so I did not receive this call, if I was told they could call me on my land line I would have be informed about the installer outside. Our house is large so a knock on the door at times can not be heard. I called the service company up and ask them if the 67 year old renter could sign for the installation the *** on the phone said NO I had to be the one to sign. I had to pick up my step dad so I told them to cancel the order as I could not be in two places at once.
When I got back I then called Direct TV and they told me that the renter could sign for the Installation. Since it was now late being after 4:00PM they could not install the next day it would have to be 2 days from now.
Direct TV is currently running a campaign to get your friends to sign up with Direct TV --In light of this Installation horror story I will be participate. Direct TV better revisit to way their customers are taken care of by these companies they farm out to service their customers!!!
Review about: Directv Tv Service.