Direct TV scheduled installation between 12-4 pm on 8/16/08. The appointment was confirmed by two phone calls and one e-mail.
At 2 p.m. on 8/16/08, I reconfirmed the appointment. Just 82 minutes later I received a call to inform me the appointment would not be met. The representative hung up on me.
I called customer service, faced lengthy periods on hold, endured three different agents all in an attempt to cancel any further installation and obtain a refund of monies expended. One agent suggested I should admire the installer for having the initiative to call me to inform they would not be showing up. He then said he was sure I sometimes was late for an appointment, to which I said that does not happen. He then questioned my integrity as not being honest in this assessment.
Now I must restore cable service, continue attempts to reclaim monies expended and I am left with some telephone jacks that I paid for that will be of no further use.
Review about: Directv Installation.
Monetary Loss: $353.