I WAS a customer for over 20 years. We suspended our service for 9 months, because we moved from Gilbert Az, to Columbia, S C and we're building a new home.
Up to this point all was good! We were instructed to call back by the end of September to resuspend service. We did, they told us we owed 12$ for services we didn't receive! We explained to the lady what we were told, and were not paying that charge.
She agreed, and supposedly removed it. The next day there was a charge for 175$. We called to cancel all services, my wife talked to a Sanjay, he was rude, and demeaning to her. She was near tears when she finally handed the phone to me.
She did not tell me of his attitude prior to handing me the phone. He tried it with me , I explained to him that I wanted to speak to a supervisor, he kept telling me that they could not do anything more for me then he could. I finally agreed to go through the dispute system. Now he says the charges are 240$.
It started at 175$. Things have changed since att bought them, they don't care about right or wrong ! Only the dollar, that's why we don't have phones with att, they are thieves period. We have been customers of direct tv for over twenty years.
It stopped yesterday, and we informed the other people of this. Customer service drives business, I know, I'm a service manager.
This will be the downfall of dtv. Our rental has spectrum and a better package then dtv ever has had.
Product or Service Mentioned: Directv Ultimate Tv Package.
Reason of review: Return, Exchange or Cancellation Policy.
I didn't like: Worst yet, Solution.