When I signed up for DirectTV, I was unaware of the their supposed 24month agreement by renting their equipment for any customer that signs up. When I signed up for service, I specifically stated I wanted a 1 year plan as I am currently renting. I am moving to a house that I will own and the homeowner's association does not allow satellites outside of the house of any kind.
When calling DirectTV to cancel my service, I was suddenly told that I was under a 24month agreement and would owe $480 to cancel although I will not be able to move the satellite at all. When talking with a supervisor, Melissa, I was rudely hung up on and when calling DirectTV back I was shuttled to various customer service reps who didn't know where to direct me to.
Once I cancel my service, I will never refer anyone to DirectTV again.
Product or Service Mentioned: Directv Tv Service.