I recently suspended my service due to a unexpected move. I was on the phone with direct TV twice about my situation.
the last phone call.. to change my address.. i was told there would be a $50 fee because i ended my agreement 5 months shy of 2 years. no biggie..
i wanted to go back so i took the hit.the agent i spoke to while changing my address completely hacked it up. UPS called and left a message that they have my return boxs however dont know where to send them. when i got the UPS manager on the phone later that evening he told me that he spoke with another agent on the phone and my box would be shipped back to direct TV until someone from the company called me within the next two days to fix the error that their agent made. Two days later i noticed the company went into my bank account and withdrew $230.00 without a notice.
two days after that i was in the red over $500 because checks could not clear and my bank paid out on it anyways. when i called direct tv about the situation the agent was quick to try to get me off the phone. i refused.. i wanted a supervisor.
10 minutes on hold later i got the first supervisor. a woman that took everything i said personal. i was speaking with her for 25 minutes. i asked to speak to another supervisor or her manager.she said she was as high as it gets and there is not another supervisor working.
she ended the call with me before i was through. of course i called back. surprise! i got a completely different supervisor to take my call..
again 20 mins later i was told he does not have a manager i could speak with.they don't take calls..well what do they do then.. they have a "president office" he tells me.. yet i would need to write to them no 800 number he said.. i feel like both supervisors took my anger as a personal attack towards them..
they did not want to help me nor assist me in the right direction. horrible customer service skills.. i am a laid back woman. i have also been in customer service for 7 years..
i know how call centers work..they have agents, supervisors, managers, asst directors and then the director of the dept. why i couldn't get the address to the presidents office was crazy.. i was told to google it. all i wanted was direct TV to make this situation right.
there agent took my address wrong..
he also feed me bs to just get me off the phone as quickly as he could and now i have to swallow a negative bank account for the holidays?? great work guys!!..
Review about: Directv Tv Service.
Monetary Loss: $500.