Directv - Direct TV is not customer service friendly
I don't think these complaints were written by a DishTV rep.I currently have two accounts with Direct TV.
The first on is our primary home. We have had no problems. The second is a home we are only in for a few months a year we have had nothing but problems. They promised us 39.99/mth service, a $150 movers special, $50 referral special, $50 visa, and ATT 10/mth bundle discount.
We never received any of that and our mthly fee has been anywhere from $175/mth to $90/mth. I have a 12" thick file on correspondence that has gotten me no where. The customer service reps are like a bunch of robots reading comments off of a card. I am so dissatisfied I am having it removed and cable installed.
I have done everything they have asked and received nothing in return.
DirectTV is a company that profits from deception and does not care about there customers.