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Update by user Jul 10, 2011

I was very impressed, the president\'s office called me to apologize and waive my cancelation fee. They agreed that the instal option did not make sense and so they made an exception for my case.

One of the installation staff members called them and requested they call me.. I have a feeling it was the young man who came to my home and wanted to do something about what he saw was not fair.. Kudos to him for taking a stand and to the president\'s office for doing what was right.

They have earned my respect.

Update by user Jul 10, 2011

I was very impressed, the president\'s office called me to apologize and waive my cancelation fee. They agreed that the instal option did not make sense and so they made an exception for my case.

One of the installation staff members called them and requested they call me.. I have a feeling it was the young man who came to my home and wanted to do something about what he saw was not fair.. Kudos to him for taking a stand and to the president\'s office for doing what was right.

They have earned my respect.

Original review posted by user Jul 08, 2011

Direct TV lie, treat you like a number, you are on hold for ever, and charge fee's that are unethical.I would never use them again or recommend them to anyone.

When you start with them they require a two year commitment and if you cancel prior, they charge you a $300 cancelation fee.

I was with them for 1 year at a home with a dish on my roof, then I moved to a small condo with an 8x8 patio only that had a table and 4 chairs on it with a small walking space left, the only option based on my association to have a satalite, was for direct tv to put a 3x3 foot pan on my floor of my patio with a3 foot pole coming up from it, an eye sore and large that would take my only standing room left on my patio that NO One with common sense would agree to have installed, but Direct TV did not care and said since they can do it, that it is my fault for the cancelation and so they will not waive fee, which they would if there was no way to install. The only install option they gave me that followed my association requirements, was an unethical option that NO One would take, they tricked me and lie and are charging me unethically.

SAVE YOURSELF A LOT OF TIME AND MONEY AND NEVER USE THEM.

Monetary Loss: $300.

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