My advise to anyone and everyone , do not go with direct tv. I was with dish network, had been for three years and was happy with service.
My main DVR was failing, so I called the number on the back of my remote for service. Apperently the person who answered the phone (his name was Mike), worked for a dealer that sells both Dish and Direct TV. He brow beat me into switching to Direct TV, stating I would be saving over 20.00 per month. So I made the switch.
After having it installed, ( and that is a totally seperate nightmare) I notice I did not have Encore and Starz as I did with my other service. I called direct tv and was advised that I had not signed up for that service and it would be an additional 15.00 per month, so much for my savings. I stated this was not what I was sold and I wanted to go back to Dish. At that time I was told I would be charged for disconnect services of 450.00.
So I sucked it up and went on for a couple of months , but my equipment kept failing. After being told it would cost me 85.00 to have someone come out and look at equipment that wasn't even six months old, I got fed up and went back to Time warner. I am saving alot of money because all of my services were switched, meaning phone, cable and dsl. I cancelled my contract with Direct tv and they took 380.00 out of my checking account.
O.k. I let that go as I understand I would be hit with a early termination fee. But the absolut kicker is that I then go hit for another 388.74 because they are stating I didn't return my equipment. I did return the equipment.
After five phone calls ( and we all know how painful that can be) The first person told me I would be refunded my money in 5 business days. I called back after the 5 business days , and was told there was still a credit on my account and that she would reissue and it would take 3 businss days for the money to be credited back..after the 3 days I called again and was told yes it take three days for their accounting department to get the credit and 6 to 8 weeks for them to actually put the money back in may account. Can you believe that! 6 to 8 weeks, in the meantime I have had two payments bounce, costing me another 50.00.
I would love to talk to anyone that has had this same experience and possibly speak with an attorney about a class action suite to make sure they can not do this to other unsuspecting consumers.
Monetary Loss: $800.