I haven't been happy with my service with Direct Tv at all.I told them that and wanted to cancel and to keep my they said that they could give me showtime free for 6 months and also their red zone channel free this year.
You can't normally get the RZC separate from their Sunday Ticket. It's Sunday Ticket/RZC or nothing at all. They said they would however give me just the RZC. I was pleased with that enough to stay.
Well, I check my account and only showtime was on it.
I call in to find out why the RZC wasn't added. They said the CSR made a mistake and I asked them what they were going to do about it. I was told in the end, they wouldn't do anything even though I was assured it would happen. They said I had to WRITE A LETTER to disputes so they could listen to the recording because to them "I could just be making all of this up." So now I guess I'm sending them a letter so they will listen to it, confirming what I told they.
Let's just say it's my mission that Direct Tv gets bad PR.I was also laughed at for wanting to talk with a supervisor.
Review about: Directv Tv Service.