I haven't been happy with my service with Direct Tv at all. I told them that and wanted to cancel and to keep my they said that they could give me showtime free for 6 months and also their red zone channel free this year.
You can't normally get the RZC separate from their Sunday Ticket. It's Sunday Ticket/RZC or nothing at all. They said they would however give me just the RZC. I was pleased with that enough to stay.
Well, I check my account and only showtime was on it.
I call in to find out why the RZC wasn't added. They said the CSR made a mistake and I asked them what they were going to do about it. I was told in the end, they wouldn't do anything even though I was assured it would happen. They said I had to WRITE A LETTER to disputes so they could listen to the recording because to them "I could just be making all of this up." So now I guess I'm sending them a letter so they will listen to it, confirming what I told they.
Let's just say it's my mission that Direct Tv gets bad PR. I was also laughed at for wanting to talk with a supervisor.
Review about: Directv Tv Service.