We had been Direct TV customers for years. Knowing we were going on our retirement trip we called Direct TV to get info to make a decision on either canceling our service completely or just putting it on hold until we returned.
We were told we could put it on hold for 6 months and then call again to renew the hold for an additional 3 months. Why should we pay between $111 a month for something we are using.
In January I called to confirm we were not yet back (6mths) and wanted to renew the hold until the end of March. NO they would not do it. So I said then close the account and I would just reinstate it upon our return.
Now they are charging me $275 for equipment, that is in CA and I am right now in MS.
They are willing to loose a customer for future years for a 3 month hold. Obviously, they are not very good at customer service and could care less about continuing customers.
Review about: Directv Tv Service.