I have been a directtv customer for almost 7 years - though 2 moves.I have been overall neutral/somewhat pissed about their services - rebates that never appeared, intermittent service outages, sometimes sketchy customer service, etc.
However this instance takes the case and makes me want to write to everyone I know, customers and those who are thinking of subscribing to direct tv and tell them to step away.
I recently did a bundle with ATT in order to save money on tv, wirelsss and internet. Backstory, in January when canceling some premium channels, I was talked into trying the HD receiver from Direct TV for 6 months free. At that time I was assured I could cancel after anytime and I was not under contract (because come on, a contract for TV?
Ridiculous). So I agreed to try it - my mistake. When the installer came out, he could not actually set up the receiver as a DVR because of the way Direct TV initially wired the house - their mistake 1 & 2. So I agreed to settle for a regular HD receiver.
It was fine. I don't really care about HD nor even really notice a difference. in May I canceled a DVR in another room and lowed my programming plan. At that time, I spoke with another representative who again assured me the HD received could be canceled at anytime (and in fact I considered canceling everything at that time, but I was talked out of that - my mistake).
So back to today - I called to cancel my direct tv service as ATT Uverse and bundle is up and running just fine. Now all of a sudden, they want to charge me $360.00 for early cancellation of my satellite box. An early cancellation of a contract that I never agreed to, and would never have agreed to complete. I spoke to 2 customer service reps who were arrogant idiots, one supervisor who was also completely unhelpful.
I had them send me the contract that supposedly covers this, and I will take it to my attorney. And then I canceled the additional boxes and lowered my package until I get some legal advice as to my rights.
And meanwhile I will advise everyone to stay far away from Direct TV and their scams.