Several months ago I began have problems with my Direct TV DVR. I called and went through the fix on the phone. I then began having a lot of problems and calling tech support all the time. They almost always tried to act like it was a minor problem, even though it was always something different and almost constant. Sometimes they tried to say they didn't have a record of previous problem calls until I forced the issue.
I began just resetting and reformatting the disk myself. It got so bad that two weeks ago I called and told them that this was their last chance. They told me at that time that if I had to call again they would send me a new dvr. She said she put it in the notes on my account.
Today I began having problems that resetting and changing the batteries in the remote wouldn't fix. When I called, the tech first said there was no record of problems! She then said we needed to do this and that to fix it. I told her nothing fixed it and to check the notes, that on the previous call they told me I would get a new dvr. She said there wasn't anything in the notes about that! I said I wanted a new one that wouldn't have constant problems. She said she couldn't send me a new one. I told her to send me a final bill and get their equipment. They didn't even try to keep me after 10 years!
I told them I would tell everyone I can not to get Direct TV and that they don't value their customers. I am now going with Cox Cable.
I can't understand how they would let a 10 year customer go instead of just sending a new box. There must be something going on in that company that I don't understand, or else they are the worst managed company in history.
Review about: Directv Tv Guide.