I had Direct TV install service at my new house. Not only did they charge me $30.00 more per month than my original "agreement", but they added quite a few misc fraudulent charges to my account.
Some bogus fee for a "protection plan" I never ordered. When I asked for it to be refunded, they charged me $10.00 to cancel the plan. What!?! Apparently there is nobody in charge there because after an hour on the phone with supervisor "Richard" I was told that my rate would be restored to what I was originally quoted.
Next bill showed it had clearly not been restored. I spoke with someone today who told me that supervisor Richard was wrong and that I could not get the original quoted rate because I had not gone online and filled out rebates. What!?! What rebates???
The customer service rep who signed me up never mentioned such a thing. Well, apparently I was supposed to find this in the fine print on my first bill somewhere. Scandalous! I am canceling my service as of today and I will NEVER DEAL WITH THEIR BS AGAIN!!!
Direct TV is a joke. Go with cable!!!
Review about: Directv Tv Service.