DIRECTV - Direct TV lies, verbally waives disconnect fee and takes the money out of your bank account anyway!
Due to moving, I called Direct TV and asked if they would waive the disconnect fee because we will still be customers under my daughters account. They stated "Due to all the problems I have had in the past with the equipment, they would waive the fee and not because we were still Direct TV customers".
OK, I didn't care what the reason was, just that they waived the fee. They proceeded to take out of my bank account (without my knowledge) $294.00. Thanks to Direct TV, I now have bounce check fees. When I called them, the new representative proceeded to tell me there is no record of my call and it was not documented the fee would be waived.
HOW CONVENIENT! She also informed me the reason the gentleman gave me for waiving the fee would not happen. So I asked her if she was telling me I was lied to? No answer, just a P.O.
Box to complain to! They do not care about their customers! DO NOT GIVE A DEBIT CARD NUMBER TO THEM - YOU WILL BE SORRY!
If you do, change it immediately. Direct TV cannot be trusted with your money.
Review about: Directv Account.