I have been with satellite Tv for ten years. First with Pegasus, who was then taken over in this area by Direct TV sometime in 2004. Whjen the better deals came out with satellite services I asked if I could get the same deal that a new customer could. I was informed that it was for NEW CUSTOMOMERS ONLY. Why is it that a loyal faithful customer gets ripped off while a newcomer gets the goodies?? Doesn't sound like good business practice to me.
Just before Christmas I called to cancel my direct TV account. Immediately the defense mode went up and I was asked repeatedly why I was canceling in a most threatening tone. I replied that I could not get as good a deal as a new customer and I didn't think that was right. This debate/fuss/argument went on with me not being allowed to get a word in edgewise untill I finally said I was not going to talk all night and hung up. This representative said we would be charged for this ten year old equipment that had never been updated. The buttons on the clicker had been worn so much they couldn't be read any moreThis caller came from Texas.
The following morning around 10AM another harassing call from a DIRET TV representative named Joe somebody, also located in Texas, who again began the same abrupt, threatening attitude about why I cancelled. Again, only more so, every time I tried to talk or explain anything, Joe would interrupt and try to talk over my words. This happened many times in this 15 minutes of improper harassment.
Distrustful of DIRECT TV following these conversations, I went, in person, to a Direct TV dealer and asked them to find out if I actually got canceled as I had requested. They kindly called someplace and said that 'yes, my service had been canceled'. I reported what had happened with the two rude, crude clowns supposedly representing DIRECT TV and the threatening, belligerent, interrupting attitude they had used. The dealer again placed a call and asked that we be taken of a 'call list'. So far, no one has called back. If they do, I will immediately hang up and I would advise anyone else who cancels to do the same.
DIRECT TV will wait a long time before I join their services again due to the above experience received by this loyal, faithful, long haul former customer received.
Product or Service Mentioned: Directv Tv Service.