Directv - Direct tv misinformation
i would like to advise that direct tv has poor customer service, even worse the management is just as bad.i was contacted thurs.
1/5/12 by a direct cust. service rep who was inquiring about the past due balance on my bill. i informed the rep i would be making a payment by the due date 1/7/12 in the amt of $55. on sat.
1/7/12 one of my receivers had already been interrupted at 11:00a i went and made the payment approx 11:30a at a payment center. in the evening when i returned home i noticed my service had not been restored which prompted me to call directtv just to be told they had not received the payment of $60 i actually paid i was told the agency takes 3-5 days to submit the payment to them. i then asked to speak with a mgr to see if i could have service restored since i had a receipt hopefully by mon. 1/9 the payment will post.
i was told he could not do anything for me which i found to be a complete lie! he never apologized for the misinformation that the cust. service rep had conveyed to me. the manager claimed the system just automatically suspends the service.
the bottom line is directtv needs to invest in cust. service training sessions and for the managers as well. as a valued customer some consideration should be taken into consideration no options to assist the customer was even offered.
the manager then informed me i no longer owed $55 yet i paid $60 it would be an additional $50 i would need to pay which wasnt explained when i spoke with the rep.i think this company is very misleading and they offer no form of empathy or compensation for their screw ups!
Review about: Directv Tv Service.
Monetary Loss: $50.