When I signed on for this company's television service, I was mislead into thinking I was getting HD. In addition, it took a supervisor to correct the installation (2 previous attempts). The second installation man drilled a hole in the wall, inserted a wire and didn't even connect to the satellite dish.
When I learned that I didn't have HD, I contacted Customer Service. They now want to charge me $200 to add HD.
I had to speak to two customer. service. reps. (I had requested to speak to a supervisor). The second rep that I spoke to was extremely rude. I had to remind him that I was old enough to be his mother and requested that he not speak to me in that tone of voice. He gave two examples to attempt to try to intimidate me for my 'ignorance' in not getting HD at the time of order. His examples were silly and I told him I would be reporting them to the BBB and write the company.
If anyone wants to go with this company, "Buyer Beware". You may well not be ordering all of the service you think you are and then you will be required to 'pay additional' charges.
Review about: Directv Tv Service.