I was looking forward to watching the NFL season opener football game today. I purposely did not make plans with friends to go to a bar and watch the game because Direct TV was offering a "free" preview of all the NFL games.
I went to channel 702 (NFL channel) at approx 11:00 am and it caused my whole system to lock up. I called tech support to report the issue, and they couldn't wait to get me off the phone and tried to push me off to the on line support forum (afer spending 30 minutes on the phone, mostly on hold). I got my system re-booted, but they did have information as early as 11;00 am that there was a problem with the channel. At kick-off time, I turned to the same channel, and got the same result--my box and TV locked up.
I called again, waited on hold over 15 minutes, only to be told that they're having a problem with "certain types of receivers." No ETA on when the game would be available, and no information on how to get an update on the situation. This is unacceptable! DO NOT OFFER A "FREE PREVIEW" IF YOU CANNNOT DELIVER. I'm so bummed that I missed my team's season opener because of DirectTV's total incompetence.
I'm looking into going back to Comcast as this situation was handled so poorly.
This may be the only game the Buffalo Bills win all season and I MISSED IT. thanks a pantload DirectTV!