Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

April 3, 2017 (spoke to Jennifer and the call was recorded) as a returning customer i was offered a $200 Direct TV Visa Reward card. I went to redeem the offer and it states that per their records you are not eligible to redeem reward. I call Direct TV and spoke to Leo on 5/13/17 and he escalated to Mgmt Team...Spoke to a rep from the management team on 5/15/17 and she claimed that they cant find the notation in their system and that i should not expect the $200 Visa..

She offered $50 for the miscommunication which i rejected. I was told that there was not one else at Direct TV that i could escalate my concern.

Product or Service Mentioned: Directv Deal.

Reason of review: Not as described/ advertised.

Directv Pros: Watching recorded shows from any room, Customer service employees were respectful and polite.

Directv Cons: Bait and switch sales techniques, Being lied to by staff.

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Same thing happened to me...promised $200 but sent $100. Basically said that the representative had made a mistake...too bad. Went with Directv in July 2018...just counting down the days to the end of contract.


I’m also getting the same run around