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2 comments

April 3, 2017 (spoke to Jennifer and the call was recorded) as a returning customer i was offered a $200 Direct TV Visa Reward card. I went to redeem the offer and it states that per their records you are not eligible to redeem reward.http://redeem.directv.com/#/home/not-eligible I call Direct TV and spoke to Leo on 5/13/17 and he escalated to Mgmt Team...Spoke to a rep from the management team on 5/15/17 and she claimed that they cant find the notation in their system and that i should not expect the $200 Visa..

She offered $50 for the miscommunication which i rejected. I was told that there was not one else at Direct TV that i could escalate my concern.

Product or Service Mentioned: Directv Deal.

Reason of review: Not as described.

I liked: Watching recorded shows from any room, Customer service employees were respectful and polite.

I didn't like: Bait and switch sales techniques, Being lied to by staff.

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Anonymous
#1586778

Same thing happened to me...promised $200 but sent $100. Basically said that the representative had made a mistake...too bad. Went with Directv in July 2018...just counting down the days to the end of contract.

Anonymous
#1586231

I’m also getting the same run around

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