This is the third time in 1.5 years that Direct TV and Quest have conveniently unbundled my services. The reason I say "conveniently" is that each time this happens I end up paying at least one of the providers (Direct TV or Quest) more than I should.....this time I have apparently paid Quest too much money.
This time around Direct TV cancelled my TV services on a Sunday....when Quest is closed....how convenient! When I initially called Direct TV about the issue on May 8th, their service department told me that the problem was on their end and that it would be fixed shortly (I guess "shortly" means over two months!). Well, it is now May 22nd and the issue is still not fixed, so when my wife got up this morning and saw that the TV was out she paid Direct TV $221.57....and since I had already paid Quest the full bundled amount for both services, I have now overpaid by that amount. Direct TV and Quest have a great raquet!!
So, I was just wondering..what is the total "overpaid" balance that Direct TV and Quest have in the bank? This does not even address the consistent issues that I have with the internet service....which goes out all the time.
When I call Quest about that, they are happy to send out a techician in the next 5 days, run some sort of test and then tell that I need a new modem. Which they happily change for me...and within 2 days I am right back to having the same problem as before!
Cheers to Direct TV and Quest Internet!
Product or Service Mentioned: Directv Tv Service.