2 months ago my wife bought a promotional package from Direct TV that was 20 dollars cheaper than our comcast package. We just recieved our bill and it is 40 dollars more than comcast.
We have been on the phone for several days being very polite believing it is a simple mistake. WRONG!!! They are saying that a letter was sent that amended and verified pricing that we recieved 4 days after installation. Unless you add something yourself outside of the package the salespersons quote should stand.
These conversatios are supposed to be taped and we have been hung up on many times and not called back.
They have our e-mails , addresses and phone numbers so ther is not an excuse not to be contacted promptly. The product is a good one but the shady sales tactics leave a lot to be desired.
Monetary Loss: $40.