It is amazing that I am not the only one experiencing billing issues. After reading some of the posts, I too feel your pain. My complaint is minor compared to some of the $ some of the posters are out. It's not about the money as it is only$5 and $1 increases and fees for me; but the principal of not doing business in a fair manner.
I called last week for tech service while trying to rent a movie. Cost me $5 because he ordered the movie for me. Didn't make much sense to let him off the phone if he didn't fix my problem; but it was $5. I did get the money back for this.
This week; I get the monthly statement and the receiver fees increased from $5 to $6/month. Now granted its not much, but I am less than 3 months into the 2 yr contract and its going up. I saw a post about planned rate increases and I suspected that as well. I am sure they are going to get their money somehow; nothing in life is free as my father has often told me.
My question to them that never got answered; did everyone get the increase or just a few of us because I suspect this planned rate increase will go on throughout the contract.
I think its going to be a long 2 years if I have to fight every month over billing issues and it is more of a hassle to do it when its just a buck or two. More time invested that its worth and I think that is why they do. Most people spend that on coffee a day.
For me its the principal; I believe in the days of a firm handshake to seal the deal and your word is what mattered. God bless my Grandparents.
Direct TV has not scored well so far; but who cares there is only them and Dish to choose from in my area; or NO TV at all.
Product or Service Mentioned: Directv Tv Service.