I have been with Direct TV for the past 6 years and up until this morning, I was pleased with the service.
My parents signed up with Direct TV three months ago, and did so via online. There was no field to put in a referral, so after signing up, they called it in.
The rep said they would apply the credit to both of our accounts.
Fast forward 3 months & we both haven't seen the credit. So I called.
The Rep told me that it was too late & that our referral had been "denied" huh? How can it be denied when the new customer called to add our account as the referral only days after online ordering & before service was even installed?
I also go the "courtesy" offer...to deduct $10.00 off my bill for the next 6 months.
I told him that although I appreciated the offer, I was still very upset over how this issue had been handled, and that if I didn't know better, it seemed like they were trying to scam us.
At this point the rep said to call the referral 800 number to try & talk to someone about it. If the other person's compaint is any indication, Im not holding out much hope.
Product or Service Mentioned: Directv Tv Service.
Monetary Loss: $200.