After calling to see what Direct TV offered and was aware it would be a little more than DISH I now have, high pressured me, wanted way too much personal info, e.g. my soc.
sec. #. I refused. They told me I could cancel before installation with no charge.
Just one day later after signing up I called to cancel and again they tried to pressure me and then to tell me there was a $19.99 charge for cancellation but the rep had told me if I cancelled before installation there would be no charge. They got my credit card info and sure enough they are charging me which I am contesting. Don't buy into their "specials" they give you one price, and then it keeps adding up; too many switcheroonies for me. I got a little upset they act all "goodie'goodie" on the phone while any intelligent person knows it is just a script to sucker in newbies which I am not.
I tried to go to my acct on line after signing up and they didn't even have me in the system but had sent the cancellation charge to my bank who I called and have to wait while "pending"... They might be ok if you don't mind high pressure, sneaky add-ons and fast talkers. Even witht he "special" plan on paying way more than you expected. Also there is a two year contract whereby your second year goes sky high.
I was upset with myself for giving so much info over the phone about my personal info and the fact they couldn't have better customer service.
Product or Service Mentioned: Directv Tv Service.