I asked 2 Direct TV reps before purchasing about their replacement policy, I was re-assured EVERYTHING would be BRAND NEW. I signed up, one receiver worked, one didn't.
They sent a replacement...3 Years old and obvious signs of useage. When I called a rep I was told...Thats our policy, Does it work? I said yes...for now...! I called again several days later and acted like I was gonna buy, from 3 different reps, I asked how warranty works, was told "we'll replace with BRAND NEW Equipment"!!
Sounds like Fraud to me. Does it work?, Does it work?...condescending ***
Product or Service Mentioned: Directv Replacement.