We recently disconnected our Direct TV for overbilling. Per there instructions we sent the equipment back using their boxes and their shipping labels.
They sent me a bill for not returning their equipment. After waiting on the phone for over an hour I finally got a hold of one of their representatives. She said they haven’t got the equipment and that they have people calling from December. Found out that I am not the only person they have done this too.
This is a scam. I guess they get pissed when you disconnect their poor service. If you know anyone that is disconnecting from their service make sure you cover your butt.
They don’t say anything about a tracking number you would figure they have one on the label they provide but get one from the post office. check out https://directv.pissedconsumer.com/directv-equipment-return-scam-20110807253948.html This is only one of many
Product or Service Mentioned: Directv Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Preferred solution: No Charges fo requipment that was returned.