In 2003 subscribed to Direct TV b/c there was nothing else available to us in our new home. Was actually very satisfied with the service. Only lost a signal a handful of times during severe weather and it was only out for a max of 15 minutes. Then we upgrades to a high def system and my opinion of DirectTV has been forever changed.
In December 2007 we upgraded b/c we purchased a high def TV for our basement and our satallite service hasn't worked right since- it's now June 2008. We've had 8 service calls - which, by the way your not supppose to be charged for if the first call is within a certain grace period- I think 90 days and we're still waiting to have uninterupted satallite service. Our signal goes out everyday for a minimum of 4 hours.
Needless to say - we were charged and trying to get that taking care of has taken an act of GOD. We have a case manager - or should I say 5 b/c each time we call our case manager he/she has been "promoted" and we start the process all over again.
And, don't you think, since our service has been interupted EVERY day for a minimum of 4 hours that we should get some sort of discount on our bill? Well they dont, but, what they can do is offer us some free programming option for 3 months. Woohoo! First of all can't watch TV when I get home b/c I don't have a signal and second of all when the 3 months is up they will start billing us for the service. Hello?
I was happy with our service before but dealing with their customer service department is like working with middle school students. They don't know what's going on, can't tell you what's going on and pass the buck to someone else who is equally inept.
Product or Service Mentioned: Directv Tv Service.