Several Direct TV salespeople promised a $21 monthly discount. We mailed in the rebate, but they would not honor it because they said we went with the Spanish package.
The sales people said the Spanish package also had the same discount/rebate offer. Then they said we had to pay to install an additional satellite to install the Spanish package. So we all agreed to cancel the spanish package and go with the original "Choice" offer. Direct TV agreed.
Then they never gave us the $21 discount. They claim that since the rebate was sent in while the Spanish package, we only qualify for the $10 rebate. They also had to be repeatedly contacted to cancel the free 3-month HBO when the free period expired. They attempted to continue HBO afer we declined it, and attempted to bill us for the extra movie package.
Basically, the sales people say what they want to make the sale, then the customer service people say they don't have the authority to fix. Then they won't let you cancel the contract, and hold you hostage by threatening to ruin your credit.
Product or Service Mentioned: Directv Tv Service.