RUN!! We had a faulty receiver and were told by three different customer service reps that they were aware of the problem for the past 2 months but had not resolved it.
Only when I called to cancel did they offer a new receiver. Their horrible customer service and attempt try to strong arm us to stay with them by threatening to charge us a $200 cancellation fee is at best poor business practices. I asked to speak to a supervisor and the customer service rep said he was a supervisor. When I asked to speak to his superior he told me that the offer would still be the same.
Only after asking him did he "own Direct TV?" did he agree to connect me to a supervisor. It took about 15 minutes for the supervisor to come on the line.
Are they going to pay the overage on my cell phone because they tried to get me to hang up out of frustration? The irony, they offered a $200 Visa gift card if we would stay with them.
Review about: Directv Receiver.