Our box is frozen, and has been for the last 6 hours. I tried resetting it on my own 4 times with no success.
I tried calling the main customer service number which sounds like it is disconnected or sometimes has a busy signal. I found another number and it said my call should be answered shortly, well I have now been on hold 1 hour and 10 minutes! They are full of empty promises. They could at least have a recording that tells you the actual wait time so you can decide in the beginning of the call if you want to invest the time on hold..or better yet, stop being cheap and hire more customer service reps...They do charge US for EVERYTHING they can!
I have never had a pleasant experience on the phone with them...even when first signing up. The only reason we have it is we relocated and my husband wants access to watch his local sports.