I've had the worse experience with direct tv. I was their customer for a while and I had direct tv and Verizon Internet.
Both of these services were billed under Verizon's name. I decided to disconnected the service with them and before that I paid all my due fees. It was a nightmare, since they are two different companies. Anyhow, a few months later I receive a bill, that Verizon was not able to explain but asked me to call direct tv.
I called and they stated it was a movie I had order one year ago but they were able to only see it now on my receiver's memory card. It was pretty weird to me. I had not absolutely ordered any movie and I did not even have that option to order movies, but they would not listen. It was another nightmare.
According to them, they are not able to check how many movies I (as a customer) could have ordered before they receive that card, which means, if I had ordered 500 movies, they would only find out once I disconnect. This makes no sense to me. But this is not the only problem. I paid the fee because I was tired of their incompetence to explain.
We are in October now, and it has been 6 months I have disconnected, but I still got another bill for $71 for something they can;t explain. After I paid for the movie, I made sure I did not have to deal with them anymore, and I do not understand how they came up with another bill. I just signed up on my old direct tv account to only find out that I am on collection. That was the most outrageous thing I could have heard so I called them but they are saying the same thing.
It is another bill and they just found out. I was on the phone with them but I either got disconnected or the customer service rep hung up on me.
I have no idea what to do or where to complain. All I know is that I will never ever want to deal with them anymore.