Directv - Direct TV service and billing
copy of letter sent to Direct TV today explains:
On Tuesday, June 19th I called your 1-800-531-5000 number to cancel my service. The young man to whom I spoke, did not take no for an answer and kept pressing me for a reason I was canceling. I finally told him it was becoming too expensive at $100.00 a month, plus disrupted receptions. He chided me for not calling to negotiate, which I said I had done to no avail a couple of months earlier, before I went on an extended stay in Europe.He again berated me that I should have called to negotiate again, to which I replied that if one had to continuously haggle about pricing I wanted no part of it. He then insisted to know my plans, which were no secret - he chided me about that, had nothing good to say about the competition, but benevolently offered to "take me back should Comcast not show up for the installation". He also made a derogatory remark about me paying every month on the due date (!) i.e. never before - I pay by EFT from my bank and thought paying by due date was appropriate.
When I told him any further discussion was fruitless, just cancel the service, he actually became agitated and threatened that: 1) all discounts I had been privy to in the past would be rescinded and charged to my checking or credit card account, even though I had complied with my 2-year (and longer) obligation to stay with Direct TV; 2) any charges for any unreturned equipment would be charged - needless to say I definitely will return the equipment, all in working order, in the pre-paid box he assured me would be sent; 3) any penalties and other charges would be charged to my accounts. I listened to his long, insulting litany to let him hang himself and I'm at a loss to understand why Direct TV would train their employees to treat their customers - present, leaving or past - in such an un-business-like and insulting manner.If an attempt is made to charge any of my accounts for any amount, I will consult legal counsel.
I just received your bill for future service from June 16 to July15 (your employee insisted bills were retroactive!). I would appreciate your re-issuing a pro-rated bill to reflect service from June 16 to June 19th.