Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

DO NOT FALL for the "directv is great" speal at the local costco's, fry's, sales pitch

I would rather go back to XFINITY/Comcast - I have been a customer for less than 6 months and the service has sucked to say is pleasantly. I have them out for service calls 5 times, and the latency when changing channels, issues with DVR recorded programs, TV reception because of bad connections is frustrating, when it seems to be a charge for a new unit/box if the current ones originally did not work when first installed

if you have a 4K TV, it is even worse the 4K channels carry an extra fee to watch except 2 and they are not something you would want to watch anyways.

I am frustrated to the point that I am considering going back to Costco and telling them this is the worst promotion they have ran. Even though directv is part of AT&T now.. there charges, return policies, upgrade policies are antiquated which makes every thing a fee/charge.

Product or Service Mentioned: Directv Tv Service.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $500.

Preferred solution: Full refund.

I didn't like: Not getting issues resolved.

Company wrote 0 private or public responses to the review from Nov 16, 2016.
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