After they had been cramming my bill for the last 10 months, I went through each invoice with their customer service and was reimbursed over $180. I then paid my balance of $30 (bank has the charge on file). and told them to turn if off. I'm done trying to babysit adults taking money out of my pocket. But NO it gets better.
I have returned all my equipment and have documented that. Then 3 months after I have terminated their service, they debit my business bank account for $402. out of the blue!!!! I NEVER put them on auto draft. I used different personal and business debit cards to pay my bills. When I called to raise ***, they said they would send me a PreLoaded Debit card because they could not find why I would be charged $402. By the way I have been a customer since 2004.
NOW they decided to come up with some charge and took it out of my bank account WITHOUT MY AUTHORIZATION!!!! They said they capture and keep all debit card info, numbers, passwords and bank account numbers TO RUN AT THEIR DISCRETION. This is robbery!
NEVER get Direct TV and if you really have to, GET A PREPAID Debit Card or you will be sorry. And if your BANK does not reverse the charge, CHANGE BANKS!
Product or Service Mentioned: Directv Account.
Reason of review: Fraudulent use of my Debit Card.
Monetary Loss: $402.
Preferred solution: Full refund.
Directv Cons: Customer service and pricing, Untrustworthy billing practices.