My husband lost his job and we fell behind on our DTV payments. We racked up a $300 bill with DTV and they shut our service off.
They FedEx'ed two empty boxes for us to return our recievers. We called to let them know that we were not going to return the recievers because we were planning on paying our bill in full and resuming our service on June 20th. The customer service rep I spoke to said that she would note that on our account. On June 5th, they charged my checking account $1039.00!!!
I kid you not, $1039.00 was taken out of my checking account without any sort of warning. I called them immediately and demanded to speak to a supervisor who informed me that they had charged me the full retail price of both of my recievers, a cancelation fee, etc, saying that according to my contract I would be charged in full for any charges when my account was officially closed. I keep all of my contracts and paperwork and I found no such contract. Previously, we had our payments automatically deducted from a checking account.
But the checking account they charged the $1039 to was not the checking account we used to make our payments from. This is my checking account that we use to pay our rent and car payment from. It turns out that we had made a one time payment with this debit card several months ago, and they just took the liberty to charge the full amount to an account that they had no authorization to charge. Needlees to say, my rent check bounced as did my car payment!
DTV told me that the only way for me to recover any of the money they stole from my account was to ship back the recievers and then they would refund me $400 of the $1039! That meant they were going to charge me $639 for a $300 bill! Then they mentioned that if I decided to reactivate my service that I would be refunded all but the $300. So we decided to do that, since my husband is a football addict and NEEDS NFL Sunday Ticket.
So I reactivated my account that day and they told me that the money would be put back into my checking account within 5-8 business days. What???? I can't wait that long for over $700 to be put back into my account!!! How can it take that long when it only takes a push of a button for them to yank the money OUT of my bank account?
But I was assured by the supervisor that the money would go into my bank account within 5 days, I had explained that I needed to pay my carpayment and my rent payment within one week. 5 days later, I called to make sure the money was on its way because I had set up payment plans for my car payment the next day. I was assured that it was going to be in my account by the end of the business day.
The next morning, no money.
I called and was told that the money had been CREDITED to my DTV account, not sent back to my bank account!!! Even after the supervisor assuring me that it would be sent to my bank account. So I speak to another supervisor. And now I'm reeling!!!
He says that according to the computer, I hadn't requested it be refunded to my bank account. AAAHHHHHHHH!!!! So he then tells me that he has made the changes neccessary and my bank account would be credited. But....it would take at least 5 business days.
Oh my freaking god! At this point I was about to loose it. When the money was finally deposited into my account it had been 20 days since my initial request. Every person I spoke to on the phone was ridiculous.
The whole process was ridiculous.
And if it weren't for my husbands ridiculous addiction to NFL football games I would have cancelled my service in a heartbeat.
Review about: Directv Account.