Not resolved

On 01/08/2011 I had a UNAUTHORIZED AND TOTALLY UNKNOWN debit of $729.35 from Direct Tv from my debit card! I do not have direct tv service and have never had direct tv service so this huge debit was a total surprise!

I contacted the direct tv customer service department who told me to contact the fraud department, I called the fraud department... they told me they dont handle unauthorized debits and that i have to contact my bank!!??? This makes no sense, so i recalled customer service who gave me a fax number to the finance department and told me to fax my bank account statement to them and i will hear something back in 14 days!!!! And he could not provide me with an phone number to the finance department!!!

I mean Direct TV takes money from me without my knowledge and this is what i have to go through to get a refund??? Im also contacting the better business bureau since there are widespread reports and complaints of this same problem.

Review about: Directv Tv Service.

Monetary Loss: $729.

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