I signed up about 1 month ago and told them I would be moving to a new location within the next month and asked if I would get a new installation fee. They told me NO multiple times. I just spent an hour on the phone and they told me a new install fee is ($199), but I am doing a self install now, not paying for something they lied to me about. They also told me tha
t they had the Pac - 12 Network, they dont!! They said they would give me the Sports Pack and the new Genie HD DVR box free. I got the old crappy DVR box. They signed me up for Auto Bill Pay (never gave my consent for that either), and am charging me for the protection plan which am not too upset about but never told me that as well. Now I am stuck with a plan with a company that the sole reason I got it was to Watch Pac-12 Sports, now I cant!! I wish I could cancel but they want to charge me $462 for only being with them for 3.5 weeks.
I have been with Sprint, Charter, Century Link, AT&T and other companies and have never been lied to like this.