I stopped paying direct tv because I could not afford it anymore. They cancelled my service about a month later. Then I received boxes to return the equipment. The boxes got wet. I waited a day or so for them to dry and I was in the process of putting the equipment in them and sending them. Then out of nowhere direct tv took $607 out of my bank account. Now I have a negative balance that I cannot pay. I have called direct tv numerous times and get nowhere. They will not allow me to speak with a manager and they keep telling me that one will call me back but no one ever does. I contacted my bank and I have filled out a dispute form (because I never authorized these charges to be taken out) along with a freeze on my bank account. However, my bank says that there still may be nothing they can do.
Direct tv told me that they are charging me for both cancellation fees of $302 and the rest is for their equipment. They are also telling me that I owe them over $151 for the two months that I did not pay. I tried getting paperwork from them showing where I signed authorizing this transaction (because I told them I never signed anything) and they could not produce it. I also told them that they need to send me something in writing showing how much they charge for cancellation fees, etc. because it sounds to me like they charge each person differently (basically whatever they feel like charging that day). I told them they if they send me something stating that they will retract the $607 back out of my bank account I will send their equipment back. I told them if not then they are getting not getting it back and to just forget it.
Now my bank is probably going to take me to court because I am now over $607 negative. The bank also told me that if I do not pay they will charge me $6 every day that I do not pay. And, I cannot close my account out with them until the negative balance is taken care of.
I would advise anyone out there to stay away from direct tv.
Product or Service Mentioned: Directv Tv Service.