Directv - Direct TV Tried to upcharge me $89 for a plan to fix their own equipment
We went into Best Buy because our $2000 samsung 50 inch TV died after only 6 years.We bought a Panasonic and we were approached by a Direct TV salesman in south Austin.
It sounded good because we had ongoing multiple problems with U-verse. So we signed up. After the Direct-TV installer (James) finished the installation he called in to finalize things. He talked and then handed the phone over to us and left.
The person on the phone said we had to pay another $89 to insure against equipment failure on their equipment that we are LEASING. The person said if there was ANY equipment malfunction we would be liable for it! I hit the ceiling. This was never mentioned.
This is B.S.
Don't fall for it.After 1 &1/2 days of high blood pressure, I finally got a phone number that connected to a higher up at Direct-TV who admitted that if there was an equipment failure inside their equipment it was on them and there would be no charge to us.
Monetary Loss: $89.