Not resolved
1.0
Details
Customer service
Price Affordability
1 comment

They believe they have the right to draft a payment of any unpaid balance.

“FOR YOUR CONVENIENCE, WE WILL AUTOMATICALLY CHARGE YOUR CREDIT CARD OR DEBIT CARD ON FILE FOR ANY BILL AMOUNT LEFT UNPAID, “

If was not for my convenience, their unauthorized withdraw was very inconvenient and will cause hardship on me and my family. I had an agreement to pay part payment this month and remaining balance the next month. I was told by supervisor from the South Carolina call center, that a customer service representative is not authorized to make that agreement. Even though they say that customer service representative was not authorized to make that kind of agreement that person, at that time, was representing DIRECTV, therefore the company did have an agreement with me to resolve the issue at hand.

Reason of review: Problems with payment.

Monetary Loss: $700.

Preferred solution: Full refund.

Directv Cons: Billing polcies.

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Anonymous
#1053192

Read the agreement it says they can charge the credit card, and the written contract supersedes verbal agreements