Had a 1 yr commitment Jan 08 to Jan 09 4 months in 1 of the 5 receivers went bad (of course only 90 warranty $$) service was terrible and delayed but we did finally get the replacement (at our cost)
Was disappointed with cost of service (double what they singed us up for), the deliberately confusing billing practice and the constant charging of our credit card for movies. We cancelled after the year.
This is where the fun starts we returned our receivers and then received 2 billings (525.00) for movies we allegedly watched 8-13 months ago. They claim every box was to be hooked to a phone line and that if it wasn't you could still order movies and they had no way of charging SOOOOO beware you will be hit when you turn the boxes in...We have no way to dispute "the direct TV claims" we certainly don't recall if we watched a movie on a date last year...
And the real kicker is they also hit us with a early termination fee of ($340) remember the out of warranty box...well the replacement allowed them to extend the commitment 2 yrs.. if that is not ***...of course they have nothing signed by us to allow this, they say its all on their website and we are bound by it...this must be illegal to so blatantly take advantage of people.
I for see this company being involved in a class action lawsuit whereby they will be making settlements to all past customers (I will be one!!!) for their business practices....(WE can only hope they survive in business to make these paybacks!!!)
Review about: Directv Tv Service.
Monetary Loss: $900.