I have had a variety of problems with Direct TV starting from the moment I had to cancel it b/c of a new rule against satellites on the roof. A technician had to be sent out 3 times and we had to deal with numerous calls before someone finally wrote down we did not have a line of site on our balcony and reversed the charges.
Then they recharged my boyfriends mothers credit card without asking us as she had done us the favor of paying for our service one month and it was in their files. This happened quite a few times and for months in which we did not even have boxes or satellite, they felt it was fine to reactivate our account without speaking to us and charging a third parties credit card, again, without asking. THEN we come to find out a receiver we purchased at Best Buy, was being pursued as theirs 3 months after we canceled service, with the additional threat that if we did not return a device not leased through them, but Purchased through Best Buy, we would suffer additional charges that could total $470. I cannot tell you how many phone calls I have had to go through to get rid of this horrible, cheating company.
Do not Ever buy a receiver from Best Buy, they sneakily have some kind of working on the Receipt of all places that is is theirs.
I am completely disgusted with my entire experience with them and it has been impossible to rid ourselves of them. Good Luck to anyone trying to deal with them, we literally felt like we should sue them for mental anguish when having to keep reliving and explaining and calling over and over and over again as they continually charged us for service and items we did not have"” and all without asking and on a third parties card which was unbelievably embarrassing.
Product or Service Mentioned: Directv Receiver.